Below are a list of commonly asked questions with answers to point you in the right direction but remember if this does not solve any of your problems please feel free to contact us at: (877) 934-7179 if you can not get a hold of us there please contact Marcus at marcus@safety1industries.com for immediate support 24/7.

 

How long does it take for my order to go out?

If you placed your order before 12 pm EST it should go out that same day if the product is in stock, if you placed the order after 12 pm EST than it will most likely go out the very next morning.

Where can I get my tracking number?

Your tracking number should be emailed to you when your order is shipped. If you never received an email for some reason please call our customer service department at (877) 934-7179

I ordered the wrong thing and I need to make a change. How do I fix it?

If you need to make a change to your order please call our customer service department at (877) 934-7179

I need immediate assistance and it is the weekend or it is a national holiday. How can I get some help?

If you need immediate assistance and our offices are closed please email Marcus Williams, our sales manager, at marcus@safety1industries.com who has his email available at all times where he could give you a call to help you with your concerns immediately.

I received my order and it is damaged, now what?

If you received your order and it is damaged or broken please call our office immediately at (877) 934-7179 to report the issue so that we can correct it as soon as possible.

I need a special product, size, or color you guys do not carry. Can you get it?

Yes, we have the means to get any product, size, or color you need. Please contact Marcus at (877) 934-7179 or send him an email at marcus@safety1industries.com